Shipping Policy
Shipping Policy
Thank you for shopping with MIVOMIVO. This Shipping Policy outlines how we process and deliver your orders.
1. Order Processing Time
-
Orders are processed within 1–3 business days after payment is received.
-
Orders are not processed or shipped on weekends or holidays.
-
If we experience a high volume of orders, shipments may be delayed.
2. Shipping Timeframes
-
Standard delivery time within the United States is up to 14 business days after your order has been processed.
-
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other unforeseen circumstances.
3. Shipping Rates
-
Shipping costs are calculated at checkout based on your delivery address and order weight.
-
Free shipping promotions, if available, will be clearly displayed on our Site.
4. Order Tracking
-
Once your order has shipped, you will receive a confirmation email with tracking information.
-
Tracking updates may take 24–48 hours to appear.
5. Wrong or Incomplete Address
-
Customers are responsible for providing an accurate shipping address.
-
If a package is returned due to an incorrect or incomplete address, the customer is responsible for additional shipping charges to re-send the package.
6. Damaged or Lost Packages
-
If your order arrives damaged, please contact us within 3 days of delivery at support@mivomivo.com with photos of the damaged item and packaging.
-
If your package is lost in transit, please contact us so we can work with the carrier to locate it or issue a replacement/refund.
7. International Shipping
-
At this time, we only ship within the United States. (Update this section if you plan to ship internationally in the future.)
8. Contact Us
For questions about your order or shipping, please contact: